Join our team!

Elevate your career to new heights with the Villa Eyrie Resort.

The Villa Eyrie Resort, part of the GAIN Group, is committed to excellence; luxury and pushing boundaries to exceed customers’ expectations!

We are committed to continued innovation, unique possibilities and strive to maintaining a positive work environment. We encourage the development of our team support continued growth to allow for advancement within the organization.

The GAIN Group consists of the following brands: Alfa Romeo, Audi, BMW, FIAT, Mercedes-Benz, MINI, Porsche, smart, Subaru, Volkswagen, Villa Eyrie Resort and the Vancouver Island Motorsport Circuit.

A career within the GAIN Group means you’ll enjoy:

  • Fantastic benefits plan and Contribution towards your MSP Premiums for full time employees to meet and exceed the needs of you and your family
  • Paid vacation
  • Employee Discount program on vehicles, services, and parts
  • Employee Discounts at our Villa Eyrie Resort which include: Summit Restaurant and Tuscan Spa
  • Vehicle purchase program to provide an opportunity to own the vehicle of your dreams
  • Vehicle Maintenance and Repair program to look after your vehicle’s needs
  • Opportunities for you and your family to experience the astounding Vancouver Island Motorsport Circuit
Housekeeper Supervisor

The Housekeeping Supervisor assists the Housekeeping Manager in facilitating all day-to-day operations within the Housekeeping department. The Housekeeping Supervisor must be passionate and possesses a keen eye for detail, as you will be responsible for maintaining room and resort hygiene to the highest industry standard. The Housekeeping Supervisor also reports to the Director of Rooms.

This position is a year-round, rotating work schedule, including evenings and weekends and all major holidays. There is no travel involved; however, you should expect that your typical day will include a variety of tasks, and you may be asked to participate in success in any given manner.

Reporting to the Executive Housekeeper, responsibilities and essential job functions include, but are not limited to the following:

  • Execute requests as determined by Housekeeping Manager.
  • Supervise, motivate and lead the Housekeeping team
  • Create Housekeeping schedule
  • Organize the Housekeeping teams
  • Inspect rooms to ensure service standards are followed and achieved
  • Consistently offer professional, friendly and engaging service
  • Assist the Director of Rooms in the day-to-day operation of the department, ensuring service standards are followed
  • Handle Guest complaints and follow through on required actions
  • Ensure furnishings, facilities and equipment are clean and in repair, well maintained and replaced/refurbished as required
  • Inventory stock to ensure adequate supplies
  • Participate in departmental meetings
  • Follow all safety and sanitation policies
  • Respond to guest queries and requests
  • Ensure confidentiality and security of guest rooms
  • Follow all company safety and security procedures
  • Report any maintenance issues or safety hazards
  • Observe and report any damage to the hotel property

Qualifications:

  • Minimum 5 years of previous hotel housekeeping experience required.
  • Previous supervisory experience preferred.
  • Demonstrated strong leadership, team, and communication skills are essential.
  • Previous experience using a Hotel reservation/booking system.
  • Shift work is expected including evenings and weekends.
  • All other duties as assigned that will assist and support the mandate of the Hotel and its ongoing success.

Physical Aspects of Position:

  • Continuous walking, bending and lifting up to 50lbs
  • Use of cleaning machines and solutions will be required
Housekeeper Attendant

The Housekeeping Attendant assists the Executive Housekeeper in facilitating all day-to-day operations within the Housekeeping department. The Housekeeping Attendant must be passionate who possesses a keen eye for detail, as you will be responsible for maintaining room and resort hygiene to the highest industry standard.

This position is a year-round, rotating work schedule. There is no travel involved; however, you should expect that your typical day will include a variety of tasks, and you may be asked to participate in success in any given manner.

Summary of Responsibilities:

Reporting to the Executive Housekeeper, responsibilities and essential job functions include, but are not limited to the following:

  • Consistently offer professional, friendly and engaging service
  • Assist the Executive Housekeeper in the day-to-day operation of the department, ensuring service standards are followed
  • Handle Guest complaints and follow through on required actions
  • Ensure furnishings, facilities and equipment are clean and in repair, well maintained and replaced/refurbished as required
  • Inventories stock to ensure adequate supplies
  • Other duties as assigned

Qualifications:

  • Preference given to candidates with Housekeeping experience
  • Computer literate in Microsoft Window applications an asset

Visa Requirements:

Must be legally eligible to work in Canada.

Salary: $16.50 per hour with an increase after three months

Dining Room Server

As a member of the Villa Eyrie Resort team, the Dining Room Server ensures that all guests are served with superior customer service while upholding quality standards for the restaurant operations. You are a true professional with a passion for food, wine and the entire food and beverage experience, which you dedicate to sharing with our guests by providing an exceptional dining experience.Duties and Responsibilities (will include but are not limited to):

  • Ensure the highest guest satisfaction by providing consistent excellence of service and giving genuine personal attention
  • Professionally greeting and welcoming guests upon their arrival to the restaurant
  • Project a pleasant and positive professional image to all guests at all times
  • Sell and upsell menu and beverage items in a positive, professional manner
  • Deliver and presenting food items to guest tables
  • Bussing and resetting tables
  • Performing opening, cleaning and closing duties
  • Has good working knowledge of the POS system and payment machines in order to provide efficient and accurate ordering and billing.
  • Ensure all items are delivered in a timely manner
  • Maintain knowledge of restaurant menus, including features, kitchen glossaries and technique to deliver accurate information to guests and self-educates and acquires knowledge about food and wine
  • Communicate effectively with guests, supervisors and co-workers using appropriate etiquette and works in cooperation and harmony with all colleagues, supervisors and other departments to execute duties and responsibilities with due diligence
  • Has good knowledge of resort’s facilities and city attractions for the benefit of enquiring guests
  • Comply with the Villa Eyrie Resort’s policies and procedures.

Qualifications:

  • Serving it Right certification required
  • Food Safe certification required

Salary : $12.50 per hour plus gratuities and after 3 months it will go up to $13.50 per hour plus gratuities

If you feel you have what it takes to be part of our incredible team, please fill in the form below.

Dishwasher

The Villa Eyrie Resort is looking a for a Diswasher to join our kitchen team at the Summit Restaurant. This position is a year-round, rotating work schedule. There is no travel involved; however, you should expect that your typical day will include a variety of tasks, and you may be asked to participate in success in any given manner.

Qualifications:

  • Minimum 6 months service in the restaurant/food and beverage industry
  • Friendly and outgoing; graceful and smiling under pressure
  • Self-motivated decision maker with proven organizational skills
  • Displays high initiative requiring minimal supervision and direction
  • Strong leadership skills, working effectively in a team environment

Visa Requirements:

  • Must be legally eligible to work in Canada.

 

Please submit your resume via the form below.

BC Registered Massage Therapist

We are looking for a passionate BC Registered Massage Therapist to contribute to the success of the resort and spa. This position requires someone that is professional, friendly, outgoing and emotionally mature with a focus on guest services.

Duties and Responsibilities (will include but are not limited to):

  • Consistently provide professional and friendly service to our guests.
  • Perform all massages and body treatments in accordance with protocols.
  • Maintain a clean and neat work environment, ensuring equipment is in safe working order.
  • Assist with all aspects of spa operations as assigned by management.
  • Actively promote spa services and retail products.
  • Maintain current professional license, CPR and First Aid.
  • Ability to work a flexible schedule, including weekends and holidays.

Qualifications:

  • Licensed BC RMT with minimum of 2200 hours of education.
  • 2 years experience preferred.
  • CPR and First Aid Certificate.

If you feel you have what it takes to be part of our incredible team, please submit your resume below via the form.

Restaurant Supervisor

Summary of Responsibilities:

Reporting to the Restaurant Manager, responsibilities for all daily operational needs that are not limited to the following:

Internal Responsibilities:

  • Train staff to anticipate and respond to guests needs
  • Actively build open communication with staff to ensure feedback regarding guest satisfaction
  • Ensure that all members of the team are fully trained in their duties and cross-trained in rooms divisions
  • Encourage the professional development of all team members and take ownership of activities such as departmental training coordination, ensuring that all agreed training plans are adhered to
  • Ensure all members of the team are familiar with the daily tasks, provide on-going refresher training and nominate team members for hotel training courses
  • Implement the departmental training plans with all new recruits and monitor their performance
  • Thoroughly understand and be committed to minimum standards in food presentation, beverage and service
  • Ensure and maintain consistently high standards through day-to-day communication, daily briefings and on-going training
  • Ensure a high standard of grooming, personal appearance and hygiene at all times
  • Know and adhere to the rules and regulations of the Resort as set out in the Company Handbook
  • Ensure that all members of the team are fully aware of the Liquor Licensing Laws and possess Serving It Right licenses
  • Coordinate and communicate with the Chef or his/her designate on a daily basis to ensure smooth and attentive service
  • Schedule staff in accordance with labour standards, occupancy levels and group activity patterns.
  • Revise schedule appropriately in concert with Resort occupancy and anticipated reservations
  • Instruct employees on proper equipment storage and handling to minimise breakage of china and glass and misuse of linen and silverware.
  • Maintain strict control and par with all foods and beverages.
  • Conduct informative weekly/monthly departmental meetings in absence of Restaurant Manager
  • Any other reasonable duty as requested by a member of the hotel management team

Service Responsibilities:

  • Build and maintain guest rapport throughout length of stay at Resort
  • Remain calm, composed and in control even in unusual situations
  • Effectively handle guest feedback
  • Project a positive, professional and friendly image to the guests and employees
  • Develop and maintain a file of regular guests and their preferences
  • Anticipate special requirements of resort/spa and catering guests prior to their arrival and responds effectively and discreetly
  • Coordinate effectively with the kitchen through regular contact before, during and after services
  • Monitor restaurant and catering activities by actively participating in the service (observe guests, server performance, popularity of menu items)
  • Inspect restaurant daily to ensure cleanliness, physical condition and functioning equipment
  • Demonstrate knowledge and ability in executing the service steps
  • Most intuitive with guests needs and quickly respond to maximum satisfaction
  • Coordinate resources for special events
  • Understand method of preparation and presentation of all food and beverages served
  • Ensure strict adherence to established Food & Beverage standards and integrity based on syllabus specifications.
  • Confidently recommend wine selection to match menu items and guest preferences
  • Be vigilantly attentive to service details and product quality
  • Be familiar with bar and cocktail service
  • Maintain high productivity of staff during down times through effective side work
  • Confidently coach servers how to merchandise food, wine, beverage and special features
  • Ensure selling skills are being used by all staff members
  • Ensure a smooth flow of orders throughout service- emphasizing timely deliveries, prioritising of orders and keeping guests informed of delays
  • Ensure that all guests are looked after in the most professional and courteous manner

Management Responsibilities:

  • Manage and order all beverage and supply stock according to par principals and rotation
  • Maintaining and raising service levels
  • Manage upbeat team of restaurant, bar and catering staff
  • Protecting and driving business forward
  • Developing client relationships and loyalty
  • Ensure that all fixtures and equipment are cared for and maintained
  • Ensure a safe workplace
  • Ensure that all food and beverage items are correct in Silverware (POS)

Qualifications and Abilities:

  • Previous Restaurant supervising experience within a premium Resort, Hotel or freestanding Restaurant preferred
  • Experienced in implementing departmental changes and obtaining optimal results.
  • Knowledge Silverware / Maestro  (POS/PMS)
  • Computer skills- MS Office, Google Docs, Outlook
  • Proven leadership skills
  • Ability to work flexible hours/days
  • Excellent written and verbal communication skills
  • Great attention to detail
  • Reliable transportation

Visa Requirements:  Must be legally eligible to work in Canada.

Salary: Based on experience

Please submit your resume via the form below.

Resort Banquet Supervisor

A Resort Banquet Supervisor supervises all phases of banquet events and coordinating activity on a daily basis. Ensures that all service standards, departmental policies are followed. Act as a single point of contact with the banquet host during the banquet event.

Duties and responsibilities are as follows, but are not limited to:

  • Responsible for making event venues visually appealing and presenting the menu offering for the event.
  • Responsible for the overall sanitation and cleanliness of the work areas, banquet rooms and storage areas.
  • Responsible for the proper application and working order of all equipment, furniture and fixtures within all venues.
  • Responsible for consistently implementing service standards and operating procedures.
  • Provide unique and creative ideas to enhance meetings & group experience.
  • In-depth knowledge of food and beverage preparation and presentation.
  • Supervise events and team members throughout service.
  • Guide the banquet servers in an efficient and safe set up and take down.
  • Be intimate with all current and upcoming Banquet Event Orders (BEO).
  • Work under pressure and maintain composure at all times.
  • Scheduling of banquet staff, prepare weekly duty chart to correspond with BEO’s and manage all internal resources.
  • Assist and support the Catering and Sales Coordinator in all aspects, assist with site inspection and take part in pre-event briefings
  • Organise Transportation of food and equipment to offsite catering events.
  • Responsible for monthly inventory, consumption spreadsheet and banquet labours.
  • Responsible for ensuring sufficient operating guest supplies, beverage supplies and operating equipment for all events.
  • Cross training will occur in Guest Services and Restaurant, where and when off-season shifts may be assigned.
  • Physically demanding, lifting up to 25lbs without assistance

Prerequisites:

Education:

Degree or diploma in hotel management or equivalent.

Experience:

Previous experience in similar job role or minimum 2 years experience as a banquet captain. Experience in hotel management software and point of sale software.

Guest Services Agent

The Guest Services Agent will represent the Villa Eyrie Resort and GAIN Group in all guest interactions. They will be the first point of contact with guests and handle all stages of the guest experience. This position is a true representative of the understanding that empowerment leads to exceptional results.

This position is a year-round, rotating work schedule, including evenings and weekends and all major holidays. There is no travel involved; however, you should expect that your typical day will include a variety of tasks, and you may be asked to participate in success in any given manner.

If your belief is that excellence is not a destination, but a journey that never ends and your passion is customer service excellence, we are looking for you!

Duties and Responsibilities:

  • Consistently offer professional, genuinely friendly, personalized and engaging service
  • Implementing the highest level of standard for the resort. Responsible for monitoring and maintaining said standard consistently throughout the Front Office department.
  • Remain on top of the ever changing activity trends of Vancouver Island and surrounding areas and be able to speak knowledgeably of them and associated service providers
  • Support the department in all facets of operations including: checking-in and checking-out guests, billing, reservations, phone management, luggage, valet services, transportation and concierge inquires.
  • Upselling guest rooms and promoting hotel services
  • Handle guest complaints and requests
  • Assist and direct guests regarding hotel facilities in an informative and helpful way
  • Follow department policies, procedures and service standards
  • Follow all safety and corporate policies, maintain confidentiality at all times

Qualifications:

  • 1-3 years held in a Guest Services position within a luxury hotel or similar environment
  • Hospitality Diploma is preferred
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Previous customer related experience and hotel PMS experience is an asset
  • Must have the ability to handle cash effectively and accurately

Physical Aspects of Position:

  • Physical aspects of the position include but are not limited to the following:
  • Frequent standing and walking throughout shift; Must be able to lift up to 50lbs.
  • Frequent kneeling, pushing, pulling, lifting; occasional ascending or descending ladders, stairs and ramps.

Visa Requirements: Must be legally eligible to work in Canada.

Esthetician

Working to the core values and operational standards of the Villa Eyrie Resort, and as a key member of the Spa Team, we’re looking for passionate Estheticians to contribute to the success of the Resort. This position requires someone who is hospitable, friendly, and outgoing with a focus on guest service.

Duties and Responsibilities (will include but are not limited to):

  • Provide consistent professional facial and body treatments, waxing, pedicure and manicure treatments in accordance with spa protocols and accepted certification practices.
  • Properly care for equipment and use proper amounts of product to assist with cost controls.
  • Have complete knowledge and understanding of all services and products while educating and training guests in these areas.
  • Actively promote home care programs, meeting minimum retail sales goals.
  • Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures.
  • Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
  • Handle guests’ questions and concerns professionally and courteously.
  • Regularly attend, participate in and support training and staff meetings for the spa.
  • Assist in all areas of spa operation as requested by management.
Valet

The Valet is the first and last point of contact for our guests. They are warm, genuine and are continuously seeking ways to promote our service culture and create lasting memories. Peak physical fitness is a must for this demanding role, which requires frequent pushing, pulling and lifting of items up to 50 pounds – as well as continuous ascending and descending of stairs.

Duties and Responsibilities:

  • Responsible for the delivery of Guest’s to their room, luggage, messages and any other items within the hotel.
  • Parking guest vehicles and operating a fleet of hotel shuttle vehicles.
  • Consistently offer professional, friendly and engaging service.
  • Ensure the timely and efficient transfer of luggage to and from the guest’s room.
  • Conduct rooming procedure that explains amenities available in the guests’ suite and at the resort.
  • Assisting the Housekeeping Department with a variety of duties including but not limited to: stocking linen closets, cleaning guest rooms and storing deliveries.
  • Assisting the Facilities team with a variety of duties including but not limited to grounds and landscaping, fixing maintenance issues and collecting and delivering supplies.

Qualifications and Abilities:

  • Must possess a valid driver’s license and present a clean drivers abstract.
  • Class 4 driver’s license would be an asset.
  • Previous customer service experience an asset.
  • Ability to focus attention on guest needs, remaining calm and courteous at all times.
  • Ability to work well under pressure in a fast-paced environment.
  • Ability to work cohesively as part of a team.
  • Proficient in the English language (verbal & written), a second language is an asset.
  • Professional in presentation, appearance and communication.

Physical Aspects of Position:

  • Frequent standing and walking throughout shift; Must be able to lift up to 50lbs.
  • Frequent kneeling, pushing, pulling, lifting and ascending or descending ladders, stairs and ramps.

Visa Requirements:

Must be legally eligible to work in Canada.

 

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