Check-in: Please arrive early to relax, go for a dip in our indoor mineral pool or simply unwind and enjoy some infused water or tea in our relaxation lounge by the fire. If you are having a pedicure, please bring open-toed shoes to ensure your lacquer application goes untouched.
We ask that to maintain the spa’s soothing environment, please have your phones on silent mode.
We ask that you please arrive 10-15 minutes prior to your appointment time. We will do our best to accommodate late arrivals. However, the length of service may be adjusted so as to not interrupt the scheduled appointments of other guests. Full price of scheduled services will apply, so please plan accordingly.
Cancellation Policies & Fees: Your spa treatments are reserved especially for you. We value your business and ask that you respect the spa’s scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance.
If for any reason, you are not able to make your appointment, we will require 24 hours notice for individual bookings and 48 hours for package or group bookings. Please note the full amount of your treatments will be charged for no shows and 50% of your treatments for late cancellations under the required 24-48 hours.
We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time.
Prices in Canadian dollars, taxes not included. Prices are subject to change without notice.
When you schedule your appointment with us, you are agreeing to these policies. All services require a credit card to guarantee a reservation so please have your credit card and/or gift certificate ready when booking. You will not be billed unless there is a cancellation or no show. Upon checkout, guests may choose their method of payment.
Gratuity: Please note that gratuity is not included in the spa treatment prices. Gratuity for the spa treatment providers is always appreciated and can be left at your discretion for outstanding service.