Resort Policies and Terms & Conditions

  • Cancellation: Cancellations must be made before 12 PM, seven days prior to avoid a charge of one-night stay plus taxes. For cancelations, within 48 hours the total stay plus taxes will be charged. Non-Refundable bookings cannot be canceled or changed.
  • On or after the day of your arrival, any early departures will result in the processing of the full value of your stay that was originally reserved.
  • A valid credit card number is required to secure a room reservation.
  • The Villa Eyrie Resort is an entirely non-smoking establishment. There is a designated smoking area outside the villas.
  • Upon check-in: a credit card pre-authorization or cash deposit for the remaining room charges plus $100 CAD per day for incidentals is required. If using a credit card for pre-authorization, at check out any remaining funds will be released within three to 10 business days at the discretion of your financial institution.
  • Our rates are based on single or double occupancy. Each extra person 18 years or older in the room is an additional $30 charge per night. Not all of our rooms can accommodate extra guests in the room.
  • Pet Friendly Rooms: we are pet friendly, so read about our full policy.
  • Please note that our rates are subject to applicable taxes and are subject to change without notice.
  • All rates are quoted in Canadian dollars. For guests using a credit card drawn on an American bank, please remember that the rate charged to you upon check in will be converted by your credit card company into U.S. dollars based on the exchange rate at that time. The rate as quoted in Canadian funds, will not change.

Accessibility

Due to our mountainside location, the Villa Eyrie Resort is not wheelchair accessible. We retain one Superior Suite in Villa Aquila that is considered accessible but note that it may not be available so please contact us ahead of time to inquire about reserving this specific guestroom. As for guest facilities, Alpina Restaurant and its washrooms are accessible as is the Malahat Room and Villa Cielo Amphitheatre event spaces, but all others are not. We apologize in advance for any inconvenience.

Pet-Friendly Policy

The Villa Eyrie Resort is indeed a pet friendly hotel! We love dogs so feel free to bring your furry friend with you during your stay with us while our property offers several paths for walks with stunning views.

Booking a Pet-Friendly Room

Not all our rooms are pet friendly so we always recommend calling or emailing us to confirm the availability for your preferred dates. If you have already made a reservation online, contact us so we can add a note to your file and double-check that we indeed have availability in a designated room.

While speaking with guest services, we will also want to find out more about your furry friend so that we can equip your room with a dog bed, water bowl and food bowl of the appropriate size as well as some treats. And for reference, we have a limited number of pet friendly rooms in the categories of Classic Rooms, Classic View Rooms, Superior Suites and Master Suites.

Pet Fees

A pet fee of $75 (per week) will be added to your reservation at the time of booking. The pet fee covers standard deep cleaning costs of the room after your departure. Should a pet be brought into a non-pet friendly room and without the hotel’s consent, an additional cleaning fee of $150 will be added to your reservation.

Also, please note that upon check-in we will ask you to review and sign our pet waiver form reiterating some important details of our pet policy, among others assuming financial responsibility for any damage caused to the room’s furnishings, carpets or accessories.

Terms & Conditions

*We welcome dogs of all breeds and sizes but we ask our guests to respect the limit of one dog per room. We do not accommodate felines or exotic animals. We ask our guests to keep their pets on leash at all times when in public areas of Villa Eyrie and resort grounds. Out of respect for other guests, we kindly ask that you not leave your pet in your room unattended unless left within a kennel and only if it does not create noise disturbances to surrounding guestrooms. In compliance with current health regulations, pets are not allowed in the pool, the restaurants or the Tuscan Spa. If you are bringing a service dog with you, please let Guest Services know for further details and exceptions.

Privacy Policy

Villa Eyrie Resort is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Villa Eyrie Resort website and governs data collection and usage. By using the Villa Eyrie Resort website, you consent to the data practices described in this statement.

Collection of your Personal Information

Villa Eyrie Resort collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Villa Eyrie Resort also collects anonymous demographic information, which is not unique to you, such as your postal code, age, gender, preferences, interests and favourites.

There is also information about your computer hardware and software that is automatically collected by Villa Eyrie Resort. This information can include your IP address, browser type, domain names, access times and referring website addresses. This information is used by Villa Eyrie Resort for the operation of the service, to maintain the quality of the service, and to provide general statistics regarding use of the Villa Eyrie Resort website.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Villa Eyrie Resort public message boards, this information may be collected and used by others. Note: Villa Eyrie Resort does not read any of your private online communications.

Villa Eyrie Resort encourages you to review the privacy statements of websites you choose to link to from Villa Eyrie Resort so that you can understand how those websites collect, use and share your information. Villa Eyrie Resort is not responsible for the privacy statements or other content on websites outside of the Villa Eyrie Resort and Villa Eyrie Resort family of websites.

Use of your Personal Information

Villa Eyrie Resort collects and uses your personal information to operate the Villa Eyrie Resort website and deliver the services you have requested. Villa Eyrie Resort also uses your personally identifiable information to inform you of other products or services available from Villa Eyrie Resort and its affiliates. Villa Eyrie Resort may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Villa Eyrie Resort does not sell, rent or lease its customer lists to third parties. Villa Eyrie Resort may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Villa Eyrie Resort may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Villa Eyrie Resort, and they are required to maintain the confidentiality of your information.

Villa Eyrie Resort does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Villa Eyrie Resort keeps track of the websites and pages our customers visit within Villa Eyrie Resort, in order to determine what Villa Eyrie Resort services are the most popular. This data is used to deliver customized content and advertising within GAIN Group to customers whose behaviour indicates that they are interested in a particular subject area. This data will not be retained longer than required to continue to provide the services described above.

Villa Eyrie Resort websites will disclose your personal information, without notice, only if required to do so by law or in the good-faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Villa Eyrie Resort or the site; (b) protect and defend the rights or property of Villa Eyrie Resort; and, (c) act under exigent circumstances to protect the personal safety of users of Villa Eyrie Resort, or the public.

Use of Cookies

The Villa Eyrie Resort website uses “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Villa Eyrie Resort pages, or register with Villa Eyrie Resort site or services, a cookie helps Villa Eyrie Resort to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Villa Eyrie Resort website, the information you previously provided can be retrieved, so you can easily use the Villa Eyrie Resort features that you customized.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the GAIN Group services or websites you visit.

Security of your Personal Information

Villa Eyrie Resort secures your personal information from unauthorized access, use or disclosure. Villa Eyrie Resort secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement

Villa Eyrie Resort will occasionally update this Statement of Privacy to reflect company and customer feedback. Villa Eyrie Resort encourages you to periodically review this Statement to be informed of how Villa Eyrie Resort is protecting your information.

Contact Information

Villa Eyrie Resort welcomes your comments regarding this Statement of Privacy. If you believe that Villa Eyrie Resort has not adhered to this Statement, please contact Villa Eyrie Resort at privacy@villeyrie.com We will use commercially reasonable efforts to promptly determine and remedy the problem.

GDPR – Request Personal Data

Email: